Privacy Policy

Last Updated: May 28, 2025

1. Introduction

This Privacy Policy describes how Hostero.cloud, operated by Milan Machyňák, Business ID: 04713702, registered address: Holandská 2714/1, Znojmo, 669 02, Czech Republic ("we," "us," or "our") collects, uses, and protects your personal information when you use our gaming server hosting platform services.

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and Czech Act No. 110/2019 Coll. on Personal Data Processing.

2. Data Controller Information

Data Controller:

• Name: Milan Machyňák
• Business ID: 04713702
• Address: Holandská 2714/1, Znojmo, 669 02, Czech Republic
• Email: [email protected]
• Website: hostero.cloud

3. What Personal Data We Collect

3.1 Information You Provide to Us

• Account Information: Name, email address, phone number, billing address
• Payment Information: Credit card details, billing information (processed by third-party payment providers)
• Communication Data: Messages, support tickets, feedback you send to us
• Server Configuration Data: Server settings, configurations, and preferences

3.2 Information We Collect Automatically

• Usage Data: Server performance metrics, resource usage, uptime statistics
• Technical Data: IP addresses, browser type, device information, access logs
• Cookies and Tracking: Website usage analytics, user preferences
• Server Logs: Connection logs, error logs, security incident logs

3.3 Information from Third Parties

• Payment processing information from payment providers
• Authentication data if you use third-party login services

4. Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To provide hosting services and fulfill our contractual obligations
• Legitimate Interests: For service improvement, security monitoring, and business operations
• Legal Compliance: To comply with applicable laws and regulations
• Consent: For marketing communications and optional features (where applicable)

5. How We Use Your Personal Data

5.1 Service Provision

• Creating and managing your user account
• Providing gaming server hosting services
• Processing payments and billing
• Providing technical support and customer service

5.2 Service Improvement

• Monitoring server performance and system optimization
• Analyzing usage patterns to improve our services
• Developing new features and services

5.3 Security and Compliance

• Detecting and preventing fraud, abuse, and security incidents
• Ensuring compliance with legal obligations
• Maintaining system security and integrity

5.4 Communication

• Sending service-related notifications and updates
• Responding to your inquiries and support requests
• Sending marketing communications (with your consent)

6. Data Sharing and Disclosure

6.1 We May Share Your Data With:

• Service Providers: Payment processors, cloud infrastructure providers, analytics services
• Legal Authorities: When required by law or to protect our legal rights
• Business Partners: With your explicit consent for specific integrations

6.2 We Do Not:

• Sell your personal data to third parties
• Share your data for marketing purposes without consent
• Provide access to your server content to unauthorized parties

7. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules or certification schemes

8. Data Retention

8.1 Retention Periods

• Account Data: Retained while your account is active and for 3 years after termination
• Financial Records: Retained for 10 years as required by Czech law
• Server Logs: Retained for 12 months for security and performance monitoring
• Support Communications: Retained for 3 years for quality assurance

8.2 Data Deletion

We will delete your personal data when:

• The retention period expires
• You request deletion and we have no legal obligation to retain the data
• The data is no longer necessary for the original purpose

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

9.1 Access Rights

• Right to know what personal data we hold about you
• Right to receive a copy of your personal data

9.2 Correction and Update

• Right to correct inaccurate personal data
• Right to complete incomplete personal data

9.3 Deletion Rights

• Right to request deletion of your personal data in certain circumstances
• Right to be forgotten when data is no longer necessary

9.4 Processing Restrictions

• Right to restrict processing in certain circumstances
• Right to object to processing based on legitimate interests

9.5 Data Portability

• Right to receive your data in a structured, machine-readable format
• Right to transmit your data to another controller

9.6 Withdrawal of Consent

• Right to withdraw consent at any time where processing is based on consent

10. How to Exercise Your Rights

To exercise any of your rights, please contact us at:

• Email: [email protected]
• Contact form on our website
• Written request to our registered address

We will respond to your request within 30 days. In complex cases, we may extend this period by an additional 60 days.

11. Data Security

11.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption: Data encryption in transit and at rest
• Access Controls: Role-based access controls and authentication
• Network Security: Firewalls, intrusion detection, and monitoring systems
• Regular Updates: Security patches and system updates
• Staff Training: Regular security awareness training for our team

11.2 Data Breach Notification

In case of a personal data breach that poses a high risk to your rights and freedoms, we will notify you without undue delay and within 72 hours of becoming aware of the breach.

12. Cookies and Tracking Technologies

12.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us analyze website usage
• Functional Cookies: Remember your preferences and settings

12.2 Cookie Management

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

13. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

14. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Post the updated policy on our website
• Notify you via email or through your user account
• Provide at least 30 days' notice before changes take effect

Continued use of our services after the effective date constitutes acceptance of the updated Privacy Policy.

16. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe your personal data has been processed in violation of GDPR. In the Czech Republic, the supervisory authority is:

Office for Personal Data Protection
• Address: Pplk. Sochora 27, 170 00 Prague 7, Czech Republic
• Website: uoou.cz
• Email: [email protected]

17. Contact Information

For any questions about this Privacy Policy or our data processing practices, please contact us:

Data Protection Contact:
• Email: [email protected]
• Address: Milan Machyňák, Holandská 2714/1, Znojmo, 669 02, Czech Republic